AIDUX
Device-level truth as the basis for decisions.
AIDUX combines the devices' own measured data, registers and financial data. It keeps the full picture up to date and prepares decision options with their consequences. Approval always rests with a person.
Four steps from data to decision
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1
Collects: devices and sources
An agentAgentWhat it is: a small program on the device that reports the device’s own data: condition, usage and peripherals.AIDUX: the agent is the most important data source. It makes the register show what actually belongs to the device, not just what has been recorded.For you: the data comes from the device, not from manual entry. What the agent collects is described on the Data and security page. collects the device’s own data. Registers, service managementService management (ITSM)What it is: the system IT uses for service requests, tickets and changes, for example Matrix42 or ServiceNow.AIDUX: uses its device data and returns better information to it. Replacements and transfers are still carried out in service management.For you: no need to replace your current system. data and accounting data are imported as well.
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2
Combines: the whole fleet and every device
The whole fleet is visible in one view, and every device has one record. Conflicts between sources become visible.
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3
Assesses: need for action
The hard criteria are condition, age, warranty and cost. The soft criteria show whether the device matches its use, whether it is underused, or too expensive for this use. For example, a laptop that is always docked may be better replaced with a desktop than with a new battery or a new laptop.
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4
Prepares: scenarios and decision options
What to renew and with what, what to move to another use and what not to buy, with their costs. You also see in time when a large replacement wave is coming, so you can even out the pace. Approval always rests with a person.
Principle: data guides, asset managementIT asset management (ITAM)What it is: managing devices and software from purchase to retirement so that they are in the right use at the right cost.AIDUX: handles the routine of asset management from the devices’ measured data and prepares decision options.For you: decisions on devices are based on condition, usage and cost, not on the calendar. decides, service management executes.
Sources
- Order and warranty
- Device management and agentthe device's own data
- Service management
- Accounting and leasing
Based on the data
- Service managementexecutes
- Financeallocates
- Managementdecides
Built from scratch, not bolted onto the old
Optimo DUX, mentioned in our customer stories, is the predecessor of AIDUX. Its experience with Finnish device fleets is the foundation of AIDUX. AI made it possible to take the same thinking much further, so AIDUX was built from scratch rather than on top of DUX.
What AIDUX does
- Automatic device register
Device records are created from agent data and orders
For whom IT operations
- Device condition and usage
Performance, software, peripherals and utilisation from the device's own data
For whom IT operations, IT management
- Device agents
Windows, macOS, Linux and Android
For whom IT operations
- Lifecycle
Lifecycle stages, reuse and retirement, replacement-age and warranty alerts
For whom IT management
- Costs by cost centre
Purchase, leasing and maintenance in one view, the basis for cost allocationCost allocationWhat it is: allocating IT costs to the units that use the devices. It does not always involve billing.AIDUX: allocates purchase, leasing and maintenance per device to the right cost centre.For you: the units’ true financial position is visible, and decisions are not based on distorted figures.
For whom Finance
- Register discrepancies
17 discrepancy types, for example an orphaned cost centre or a contract without a device
For whom Finance, IT operations
- Forecasting the need for action
An estimate from measured data, more accurate as measured data accumulates
For whom IT management
- Scenarios and replacement report
What to renew, with what and what it costs, including upcoming replacement waves
For whom Finance, IT management
- Carbon footprint per device
An estimate with a visible calculation method
For whom Sustainability, finance
Further development
We are developing these with our customers.
- iOS devices
- Software licences and subscriptions (SAMSAMWhat it is: managing software licences and subscriptions.AIDUX: a direction we are developing with customers. Not yet part of the product.For you: device and software costs in the same view later.)
- Automatic detection of security vulnerabilities in the device fleet
- Questions in natural language about your own device fleet
- Management of furniture and other fixed assets, for example with RFID tags
Works alongside your current systems
AIDUX does not replace service management or device managementDevice managementWhat it is: the system used to manage device settings, updates and software centrally, for example Microsoft Intune.AIDUX: does not replace it. The agent is distributed to devices through device management, and its data is combined into the device record.For you: no new installation process and no overlapping tool.. It uses their data and returns better information to them. If a parallel spreadsheet or system becomes unnecessary, you can drop it.
| System | What it does | What AIDUX adds |
|---|---|---|
| Service management (ITSM, e.g. Matrix42 or ServiceNow) | Service requests, tickets and changes. Its asset module is an add-on, and devices are entries in it | The device’s own data, costs and need for action. Service management carries out the replacements |
| Device management (e.g. Microsoft Intune) | Device settings and software distribution | Device condition, usage and costs in the same device record |
| DEX tools (digital employee experience) | Measure the symptoms: what hinders the user’s work | Measures the same things on the device and finds the causes: the right devices for the right use, so fewer problems arise |
| Accounting and leasing | What the devices cost | Costs to the device and the cost centre |
| Connector | Role |
|---|---|
| Service management (ITSM): Matrix42 (formerly Efecte) and ServiceNow | Devices, tickets, service requests |
| Microsoft Intune and Entra ID | Device management data, sign-in |
| CSV and Excel | Registers, contracts, purchase lists |
Integrations are implemented as part of the deployment.
A light start, then a new way of working
AIDUX is not an extra task on top of your current work. It makes your current work more effective. In the first phase, your existing systems are connected and the register is analysed. Once you see what the data reveals, you can redesign your processes and ways of working. That cannot be done properly before the data is visible. That is why we start light and then expand.
"This is not just a technical renewal – this is a strategic change."
What we need from you
We tell you up front what the deployment requires from you.
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1
Scope
Devices, parts of the organisation and the most important questions are agreed together.
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2
Sources
Register, service management and accounting data are imported with ready-made connectors or as files.
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3
Agent
The agent is distributed to devices with your current device management. It runs in the background and requires nothing from users.
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4
Findings
The first findings and proposed actions are reviewed together.
Architecture description for IT architects and security: on request.
Let's look at your device fleet
In the demo, you see AIDUX. In the trial environment, you can explore it yourself.
ContactJani HenrikssonCEO